Log into the client portal
With the client portal, you can:
- View past and upcoming appointments
- See a list of your pet’s prescriptions
- Refill prescriptions
- Review invoices and estimates
- Pay your bill or make a deposit on an estimate
- Receive reminders for vaccines, wellness appointments, and dental exams
- Review medical records for past visits, including:
- Dismissal instructions
- Medical summary
- Health certificates
- Client education user documents
Frequently Asked Questions
How do I create an account?
Visit the login page for the client portal and click “Sign up…” Provide your first name, last name, and email address exactly as they appear on your client profile, then click “Sign Up.” If you are unsure which email address is registered with the Veterinary Teaching Hospital, contact the call center at (970) 297-5000.
Create a username and password; you may keep the suggested username or create your own. Do not use the @ symbol or any other special characters in your username. You will receive an email with a one-time activation link to the email address you provided. When you receive the email, click on the link to activate your account. If the activation link expires before you are able to complete your registration, restart the registration process to generate a new, one-time activation email.
Once your account is activated, you can log in with your login/username and password via the login page.
If at any time you forget your password, select “Forgot Password?” from the login page and follow the prompts to reset your password.
What if I forget my username?
If you forget your username, select ‘Sign up’ again, fill out your information, and the portal will provide you with your username.
How do I schedule an appointment?
You can view past and upcoming appointment information via the client portal, but to schedule a new appointment or cancel an existing appointment please contact the call center at (970) 297-5000.
How do I pay my bill?
From the client portal homepage, select the “Invoices” tab. Once you are on the Invoices page, click the “Make a Payment” button. Invoices can be paid online using major credit cards. To pay an invoice with CareCredit, you must pay through your CareCredit account. To pay with cash or check, visit the Financial Services desk at the Veterinary Teaching Hospital or contact the call center at (970) 297-5000.
For any estimate over $250, a deposit of 80% of the low-end estimate is required prior to services being performed. To make a deposit, select the “Estimates” tab. Once you are on the Estimates page, click the credit card icon (under “Make Deposit”) next to the estimate for which you want to pay a deposit.
Payment of your current account balance is due at checkout of your appointment or procedure. Additional charges or credits may be applied up to seven (7) days after dismissal. You will then receive a revised invoice and the additional charges will be due at time of receipt. To view the hospital’s full payment policy, reference the “Financial Consent” form provided to and signed by you at your veterinary visit.
How do I view my pet’s medical records?
From the client portal homepage, select the name of the pet for which you want to view medical records (under “Your Pets”). Click the “eye” icon next to the appointment for which you want to view medical records. Once you are viewing the page for a specific appointment, you can choose to view the appointment summary (basic information about the visit), forms (medical summary and dismissal instructions), or prescriptions (medications that were administered during the visit or sent home with your pet).
Documents from 8/1/2019 and on are available through the client portal. Access to documents dated before 8/1/2019 can be requested from Medical Records.
Documents are only available to view through the client portal once they have been finalized and approved. Access to documents that are not yet available through the client portal can be requested from Medical Records.
Imaging studies and lab work are not available through the client portal and must be requested from Medical Records. If you would like a full copy of your pet’s medical record, that must also be requested separately.
To request documents, imaging studies, lab work, or a full copy of your pet’s medical record, email Medical Records with the following information:
- Patient’s name
- Owner’s first and last name
- Owner’s phone number
- Clinic name and email address where records are to be sent
- Insurance information (company name and policy/claim number, if known)
- For large animal patients:
- List all names by which the horse is known
- Trainer/Handler name
How do I refill a prescription?
If you have prescription refills remaining, you can request a refill by selecting the “Prescriptions” tab from the client portal homepage and clicking the “Refill” button next to the prescription you want to refill. If the “Refill” button is unavailable, request a new prescription/additional refills by contacting your pet’s veterinarian or service within the hospital.
Pharmacy hours are Monday-Friday 8 a.m.-5:30 p.m. We request 24 hours to accommodate prescription refills, and 48 hours for compounded medications. Any requests received outside regular business hours will be processed the following business day.
For any special requests, like mailing a prescription or changing the quantity or number of refills, please call the Pharmacy at (970) 297-1291.