Client Rights and Responsibilities
Understand your rights and responsibilities as a client of the CSU Veterinary Health System.
About your care team
As a teaching hospital, we provide comprehensive veterinary care to patients while educating our veterinary students, interns, and residents. Our students will play an integral role in the care of your pet, but a veterinarian will always be the one to treat your animal or perform surgery.
The team caring for your pet combines years of collective knowledge and expertise. Some are faculty with decades of experience, others are gaining specialized expertise early in their careers. Comprehensive care takes time, but you can feel confident that everyone caring for your pet is qualified. Some definitions:
- Faculty veterinarian: A Doctor of Veterinary Medicine (DVM) sees clinical patients at the Veterinary Teaching Hospital. Most of our faculty veterinarians are board-certified.
- Board-certified veterinary specialist: Specialists have completed an additional three to five years of training and have passed rigorous examinations to achieve certification, similar to their human medical counterparts. Specialists bring a deep understanding of their field, and a knowledge of unusual or uncommon conditions in large or small animals.
- Veterinary technician: Techs have at least two years of education from a school of veterinary technology, have passed a national board examination, and attend annual continuing education courses. They can be CVT (certified), LVT (licensed), or RVT (registered), and can also earn a specialized degree VTS (Veterinary Technician Specialty) in multiple areas such as critical care and surgery.
- Resident: DVMs who have completed a qualified internship, residents spend three to four years training to be specialists and become board-certified.
- Intern: DVMs who are advancing their training through a one-year internship. Many of our interns go on to complete residency programs.
- Fourth-year student: The students on your care team are finishing their final year of veterinary school. Veterinarians can practice as soon as they graduate and pass appropriate licensing examinations. These students are in a similar role as interns in the human medical environment.
Providing advanced medicine and compassionate care for dogs, cats, exotic pets, horses, and farm animals, the James L. Voss Veterinary Teaching Hospital is the largest veterinary referral hospital in the Rocky Mountain Region. With experienced clinicians representing 28 veterinary specialties, find care for your pet's individual needs.
The Veterinary Teaching Hospital is regulated by a state "fair competition" clause, and our fees are comparable to those of regional specialty private clinics. Our individual services are most qualified to provide you with the best possible cost estimate for the care your animal needs.
Payment is required at the time of service. 80% of the low-end estimate is due prior to any services being provided over $250, and final payment is due at the time of discharge. Additional charges or credits may be applied up to seven (7) days after dismissal. You will then receive a revised invoice and the additional charges will be due at time of receipt. An initial emergency fee of $265 is charged for after-hours emergency services.
The Veterinary Teaching Hospital accepts cash, single-party checks, VISA, MasterCard, Discover, American Express, and CareCredit. We do not offer payment plans, but limited financial assistance is available in special cases. Payment must be made at time of service. Payments after-hours and on weekends are accepted by the receptionist, your veterinarian, or via the client portal.