As part of our phased reopening, some clients will be able to accompany their pets into the hospital, based on scheduling, room capacity, and appointment length.
For more information about a specific service’s availability, questions about the current check-in process, or if you would like to leave a message for your pet’s provider, please call the hospital’s main line at (970) 297-5000.
What to expect during your visit
Small Animals
Drop Off
When your pet is retrieved from the parking lot, the service representative will let you know if you can accompany your pet for their visit. For the protection of our students and staff, and in compliance with CSU mandates, masks are required inside the hospital regardless of vaccination status.
Scheduled appointments and procedures:
Park in the assigned numbered space and please remain in – or near – your car so check-in personnel and clinicians can easily locate you and your pet.
If you have waited more than 20 minutes to be checked in, please let the parking attendant know, or call (970) 297-5000.
Emergency and urgent care visits:
After dropping your pet with staff in the turnabout at the main entrance, please park in the assigned Urgent Care parking on the west side of the lot.
Our staff will take your animal into the hospital for its exam or procedure.
For scheduled appointments and procedures, once your pet has been admitted, you may wait in the parking lot or leave and return when your pet’s appointment is complete.
If you leave the lot during your pet’s stay, please notify our staff by calling (970) 297-5000 and provide reliable contact information so they can reach you when your pet is ready for pickup.
For emergency and urgent care visits, your wait time will be based on the severity of your pet’s illness or injury. Pets requiring the most urgent care will be treated first. Your pet’s veterinarian will call you from an unlisted hospital number to discuss a care plan. Your pet will likely remain in the hospital for a bit of time to receive testing and treatment. You are free to leave the parking lot once you have talked to your pet’s veterinarian about the care plan and left a deposit.
Pickup
You will receive a call from the veterinarian when your pet is ready to go home.
Please be available to pick up your pet within 30 minutes of the pickup call. Let the attendant know you are picking up your pet and provide your contact number. Park in the assigned numbered spot.
Payment for the balance on your account is due at the time of pickup. After payment is received, the service will be notified to bring your pet to your car.
After you have completed the payment process, if the wait for your pet is more than 30 minutes, please call (970) 297-5000 to inquire about the delay.
A veterinary technician or veterinarian will return your pet, discuss care instructions, and review medications.
Large Animals
Drop Off
Pull into the large animal trailer lot and call the main hospital line at (970) 297-5000 to let us know you have arrived. A member of the equine services team will meet you at your vehicle to have you sign consent forms for your visit.
When your animal is retrieved from the lot, the service representative will let you know if you can accompany your animal for their visit. For the protection of our students and staff, and in compliance with CSU mandates, masks are required inside the hospital regardless of vaccination status.
Our staff will provide instructions for how to drop off your animal for its exam or procedure.
Once your animal has been admitted, you may wait in the parking lot or leave and return when your animal’s appointment is complete.
Pickup
When your animal is ready for dismissal, a member of the equine services team will call you with pickup instructions.
Payment is due in full before leaving with your animal. We will ask you to authorize payment or provide payment information before returning your animal.
A veterinary technician or veterinarian will return your animal, discuss care instructions, and review medications.