COVID-19 Information

The James L. Voss Veterinary Teaching Hospital remains open during the COVID-19 pandemic, providing care to large and small animal patients. Our essential services include ambulatory care involving urgent, emergency, and surgical management for illness and injuries, treatment of chronic disease, and herd health services.

Urgent care and emergency services continue to operate 24/7, and some specialties are now offering telemedicine consultations.

For more information about a specific service’s availability, questions about the current check-in process, or if you would like to leave a message for your pet’s provider, please call the hospital’s main line at (970) 297-5000.

What to expect during your visit

Small Animals

Drop Off

step 1

For the safety of our students and staff, we are not allowing clients into our building at this time. To keep our team healthy, always wear a mask whenever working with our staff and students.

Scheduled appointments and procedures:

Please remain in – or near – your car so check-in personnel and clinicians can easily locate you and your pet. A staff member in appropriate personal protective equipment will greet you at your car and collect information from you about your pet.

If you have waited more than 20 minutes, please let the parking attendant know, or call (970) 297-5000.

Emergency and urgent care visits:

After dropping your pet with staff in the turnabout at the main entrance, please park in the assigned Urgent Care parking on the west side of the lot.

step 2

Our staff will take your animal into the hospital for its exam or procedure.

step 3

For scheduled appointments and procedures, once your pet has been admitted, you may wait in the parking lot or leave and return when your pet’s appointment is complete.

If you leave the lot during your pet’s stay, please notify the staff and provide reliable contact information so they can reach you when your pet is ready for pickup.

For emergency and urgent care visits, your wait time will be based on the severity of your pet’s illness or injury. Pets requiring the most urgent care will be treated first. Your pet’s veterinarian will call you from an unlisted hospital number to discuss a care plan. Your pet will likely remain in the hospital for a bit of time to receive testing and treatment. You are free to leave the parking lot once you have talked to your pet’s veterinarian about the care plan and left a deposit.

Pickup

step 1

You will receive a call from the veterinarian when your pet is ready to go home.

step 2

Please be available to pick up your pet within 30 minutes of the pickup call. Let the attendant know you are picking up your pet. Park in the designated spaces in the front row of the lot, and call the number listed on the signage to notify us you are here.

step 3

Payment is due in full before leaving with your pet. We will ask you to authorize payment or provide payment information before bringing your pet to the car. After your call with Financial Services, the clinic will be notified and a staff member will escort your pet to your car.

After you have completed the payment process, if the wait for your pet is more than 30 minutes, please call (970) 297-5000 to inquire about the delay.

step 4

A veterinary technician or veterinarian will return your pet, discuss care instructions, and review medications.

Large Animals

Drop Off

step 1

For the safety of our students and staff, we are not allowing clients into our building at this time. To keep our team healthy, always wear a mask whenever working with our staff and students.

Pull into the large animal trailer lot and call the main hospital line at (970) 297-5000 to let us know you have arrived. A member of the equine services team will meet you at your vehicle to have you sign consent forms for your visit.

step 2

Our staff will provide instructions for how to drop off your animal for its exam or procedure.

step 3

Once your animal has been admitted, you may wait in the parking lot or leave and return when your pet’s appointment is complete.

Pickup

step 1

When your animal is ready for dismissal, a member of the equine services team will call you with pickup instructions.

step 2

Payment is due in full before leaving with your animal. We will ask you to authorize payment or provide payment information before returning your animal.

step 3

A veterinary technician or veterinarian will return your animal, discuss care instructions, and review medications.